Frequently Asked Questions

How do Harbor Hemp products ship?

Consumer orders are shipped via USPS. FedEx is used to ship all retailer wholesaler orders.

When will my Harbor Hemp order ship?

All packages are typically shipped out within 2 business days after a payment is processed but may take up to 4 business days during high volume shipping times. Our business hours are 9am-5pm EST, Monday through Friday.

How do I track my Harbor Hemp order?

Once your Harbor Hemp order ships, a confirmation email will be sent to the email associated with your order and will include a tracking number. Your order is estimated to arrive within 5-7 days after shipment.

Does Harbor Hemp offer free shipping?

Orders under $75 ship for a flat rate of $10 within the United States. We offer free shipping on orders that total more than $75 AFTER any discount codes or sale prices are applied. Wholesale accounts and seltzer orders are not eligible for free shipping.

Can I make changes to my order after it’s been confirmed?

No. Once your order has been confirmed in our system, it goes directly into our fulfillment department. This helps us avoid shipping errors and keep things moving efficiently.

What is Harbor Hemp’s order cancellation policy?

If you need to cancel an order, please email our customer care team at [email protected] immediately. While we will always try our best to accommodate you, sometimes due to quick order turnaround times cancellation is not always possible. If your order has already shipped, please contact us to organize a return. Wholesale accounts are not eligible for order cancellations.

What should I do if I have an issue with my order?

Our team is here to help. If you experience any kind of issue with your order, such as delayed shipping or item damage, please contact our customer care team immediately at [email protected].

How do I contact Harbor Hemp customer service?

If you have any questions about our products or your order, our customer care team can be reached at [email protected]. We strive to get back to all inquiries as soon as possible, but please allow up to 24 hours for a response.

What is Harbor Hemp’s return policy and process?

Return Policy:

Products that are unopened and unused may be returned within 7 days of delivery. Harbor Hemp will only accept returns and provide refunds for purchases made on HarborHempCompany.com and cannot facilitate returns for purchases made at stores, events or other eCommerce channels. Refunds are issued at Harbor Hemp’s discretion and are not always guaranteed. As users have individual experiences with CBD use, we DO NOT offer a money back guarantee. If you have questions about whether you product is eligible for return, please email us at [email protected]. Wholesale orders are not eligible for returns.

To start your return, please follow our step-by-step return process.

Return Process:

1. Contact Harbor Hemp: Email [email protected] immediately to notify our team that you would like to return your unopened product. You must do this within 7-days of delivery. Please include “Return” and your order number in the email subject. We will review your return request and email you back confirming the mailing address for the return, if approved.
2. Ship Your Product Back: You are responsible for organizing and paying for the cost of return shipping. Once you have initiated your return shipping, please email the tracking number and carrier name to [email protected]. Please be sure to include “Return” and your order number in the subject line.
3. Receive Your Refund: Once we receive your return, we will inspect the item and issue you a full refund if everything is in order. You will be emailed a confirmation. Please a19 days for your refund to post back to the credit card account used for your initial purchase.