Contact
Contact Us
Have a question about Harbor Hemp products, CBD or just want to say hello? Our team is always here to help.
Harbor Hemp Company, LLC
733 Bread & Milk Street Coventry, CT 06238 USA
[email protected]
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FAQ
Frequently Asked Questions
CBD Information
What is CBD?
Cannabidiol, aka CBD, is one of over a hundred naturally-occurring cannabinoids found in industrial hemp plants. It is non-intoxicating and interacts with your body’s endocannabinoid system.
How does CBD work?
When you use CBD, it interacts with the receptors found in your endocannabinoid system and may help promote homeostasis along with general health and wellness. To learn more, visit ProjectCBD.org.
How is hemp different than marijuana?
Hemp and marijuana both belong to the cannabis plant species and are legally recognized as two different plants. The main difference is the amount of THC that each plant contains. Industrial hemp is non-intoxicating and can legally only contain less than 0.3% THC. Marijuana plants contain much higher levels of THC that can cause intoxication.
Will your products make me high?
No. The CBD found in our products is always derived from industrial hemp and is non-intoxicating.
Is hemp-derived CBD legal?
Yes. CBD made from industrial hemp is federally legal, however state and local laws may vary. To learn about the latest in CBD and hemp legislation, visit ProjectCBD.org.
Will I pass a drug test?
We are not able to make any recommendations or guarantees regarding drug tests. For more information, visit ProjectCBD.org.
What is the best way to use your products?
Our oils are best taken sublingually – just place a few drops under your tongue (or your pet’s tongue!). Harbor Hemp creams should be applied topically to affected areas (do not ingest). Pet biscuits are for dogs only and should be given as a treat (see labeling for dosage). Water soluble products are designed to be infused into your favorite beverage or recipe. They can be added before or after cooking to both hot and cold food and beverages.
What is the best CBD dose for me or my pet?
CBD dosing varies for each user. To learn more about finding your ideal dose, visit ProjectCBD.org.
Where do you source your CBD?
Our CBD is derived exclusively from non-GMO, pesticide-free, industrial hemp. And we only partner with US-based farms that use natural farming practices.
What is the difference between your full spectrum and Zero THC products?
Our full spectrum products contain additional terpenes and other cannabinoids, have <0.3% THC and are non-intoxicating. Our “Zero THC” products are also non-intoxicating and made from 99% pure CBD isolate and contain 0% THC.
Are Harbor Hemp Company’s product lab-tested?
Yes. We believe in total transparency and batch test all of our products with an independent lab to ensure quality and purity. You can easily access Harbor Hemp lab reports using the QR code found on our packaging, by visiting a product’s web page or searching the “Lab Results” section of this site.
Ordering Information
NOTE: The below ONLY applies to consumer orders. If you are a Harbor Hemp wholesaler, please contact [email protected] with any questions.
How do Harbor Hemp products ship?
Consumer orders are shipped via USPS. FedEx is used to ship all retailer wholesaler orders.
When will my Harbor Hemp order ship?
All packages are typically shipped out within 2 business days after a payment is processed but may take up to 4 business days during high volume shipping times. Our business hours are 9am-5pm EST, Monday through Friday.
How do I track my Harbor Hemp order?
Once your Harbor Hemp order ships, a confirmation email will be sent to the email associated with your order and will include a tracking number. Your order is estimated to arrive within 5-7 days after shipment.
Does Harbor Hemp offer free shipping?
Orders under $75 ship for a flat rate of $10 within the United States. We offer free shipping on orders that total more than $75 AFTER any discount codes or sale prices are applied. Wholesale accounts are not eligible for free shipping.
Can I make changes to my order after it’s been confirmed?
No. Once your order has been confirmed in our system, it goes directly into our fulfillment department. This helps us avoid shipping errors and keep things moving efficiently.
What is Harbor Hemp’s order cancellation policy?
If you need to cancel an order, please email our customer care team at [email protected] immediately. While we will always try our best to accommodate you, sometimes due to quick order turnaround times cancellation is not always possible. If your order has already shipped, please contact us to organize a return. Wholesale accounts are not eligible for order cancellations.
What should I do if I have an issue with my order?
Our team is here to help. If you experience any kind of issue with your order, such as delayed shipping or item damage, please contact our customer care team immediately at [email protected].
How do I contact Harbor Hemp customer service?
If you have any questions about our products or your order, our customer care team can be reached at [email protected]. We strive to get back to all inquiries as soon as possible, but please allow up to 24 hours for a response.
What is Harbor Hemp’s return policy and process?
Return Policy:
Products that are unopened and unused may be returned within 7 days of delivery. Harbor Hemp will only accept returns and provide refunds for purchases made on HarborHempCompany.com and cannot facilitate returns for purchases made at stores, events or other eCommerce channels. Refunds are issued at Harbor Hemp’s discretion and are not always guaranteed. As users have individual experiences with CBD use, we DO NOT offer a money back guarantee. If you have questions about whether you product is eligible for return, please email us at [email protected]. Wholesale orders are not eligible for returns.
To start your return, please follow our step-by-step return process.
Return Process:
- Contact Harbor Hemp: Email [email protected] immediately to notify our team that you would like to return your unopened product. You must do this within 7-days of delivery. Please include “Return” and your order number in the email subject. We will review your return request and email you back confirming the mailing address for the return, if approved.
- Ship Your Product Back: You are responsible for organizing and paying for the cost of return shipping. Once you have initiated your return shipping, please email the tracking number and carrier name to [email protected]. Please be sure to include “Return” and your order number in the subject line.
- Receive Your Refund: Once we receive your return, we will inspect the item and issue you a full refund if everything is in order. You will be emailed a confirmation. Please a19 days for your refund to post back to the credit card account used for your initial purchase.
About Us
About
Trust the lighthouse.
Founded in 2018, Harbor Hemp Company™ is a family-run wellness brand based in New England. We specialize in crafting small batch, natural hemp products and are proud to be one of Connecticut’s first licensed CBD manufacturers with a current Good Manufacturing Process (cGMP) certification.
Our Mission
When it comes to personal health and wellness, we believe that you have the right to Navigate your own course. Harbor Hemp’s mission is to be a beacon of trust in a sea of CBD confusion. Since 1936, our family has been sourcing oils and plant extracts to develop world renown beverage flavors, concentrates and emulsions. And today, we’re leveraging generations of industry knowledge and expertise to create the highest quality and safest hemp-derived CBD products on the market.
Our Process
Our grandfather taught us to always source the best ingredients and to know where they come from. That’s why our hemp is sourced from top US growers, using the most advanced extraction processes. Harbor Hemp CBD products are developed in our licensed and certified Connecticut facility using the strictest internal controls, procedures and documentation. And before coming to market, each batch is independently tested for quality and purity.
Privacy Policy
Company Address:
Harbor Hemp Company LLC
733 Bread and Milk Street
Coventry, CT 06238
United States
Phone: (860) 742-2652
Email: [email protected]
It is Harbor Hemp Company LLC’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://harborhempcompany.com and subdomains (hereinafter, “us”, “we”, or “https://harborhempcompany.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
Website Visitors
Like most website operators, Harbor Hemp Company LLC collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Harbor Hemp Company LLC’s purpose in collecting non-personally identifying information is to better understand how Harbor Hemp Company LLC’s visitors use its website. From time to time, Harbor Hemp Company LLC may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Harbor Hemp Company LLC also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://harborhempcompany.com blog posts. Harbor Hemp Company LLC only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Gathering of Personally-Identifying Information
Certain visitors to Harbor Hemp Company LLC’s websites choose to interact with Harbor Hemp Company LLC in ways that require Harbor Hemp Company LLC to gather personally-identifying information. The amount and type of information that Harbor Hemp Company LLC gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://harborhempcompany.com to provide a username and email address.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Harbor Hemp Company LLC and does not cover the use of cookies by any advertisers.
Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
Aggregated Statistics
Harbor Hemp Company LLC may collect statistics about the behavior of visitors to its website. Harbor Hemp Company LLC may display this information publicly or provide it to others. However, Harbor Hemp Company LLC does not disclose your personally-identifying information.
Cookies
To enrich and perfect your online experience, Harbor Hemp Company LLC uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Harbor Hemp Company LLC uses cookies to help Harbor Hemp Company LLC identify and track visitors, their usage of https://harborhempcompany.com, and their website access preferences. Harbor Hemp Company LLC visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Harbor Hemp Company LLC’s websites, with the drawback that certain features of Harbor Hemp Company LLC’s websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Harbor Hemp Company LLC’s use of cookies.
E-commerce
Those who engage in transactions with Harbor Hemp Company LLC – by purchasing Harbor Hemp Company LLC’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Harbor Hemp Company LLC collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Harbor Hemp Company LLC. Harbor Hemp Company LLC does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Privacy Policy Changes
Although most changes are likely to be minor, Harbor Hemp Company LLC may change its Privacy Policy from time to time, and in Harbor Hemp Company LLC’s sole discretion. Harbor Hemp Company LLC encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Home
US-grown
Sourced from American farms
Non-GMO
Purity you can trust
Pesticide-free
Just the way nature intended
Lab-tested
Always independently tested
Zero high
Non-intoxicating ingredients
No prescription needed
Hemp oil products are legal
Small batch CBD Products. Crafted in New England.
Our Story
From our family to yours
We’re a family-run, New England wellness brand crafting small batch, natural hemp products. For over 80 years, our family has earned a global reputation for sourcing the highest quality oils and plant extracts in the beverage industry. And now, we’re proud to leverage generations of knowledge to create CBD products that you can trust.
Trust the lighthouse
Purity, quality and transparency are important to us. That’s why we test our products at third-party labs and make the results available to you.
What is CBD?
Cannabidiol, aka CBD, is one of over a hundred naturally-occurring cannabinoids found in industrial hemp plants. It is non-intoxicating and interacts with your body’s endocannabinoid system.